Terms & Conditions

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.” H&L Travel responsibility is to; act as an agents and protector for the passengers’ rights in making arrangements for the airlines, accommodation and transport, or any service in connection with the tour ( if we provide it to you). H&L Travel will accept NO responsibilities for loss or added expenses due to delay or changes. H&L Travel will not be liable whatsoever for injury, damage, loss, luggage, accidents, delay wrong which may be caused either by reason, or by the acts of GOD for example bad weather/ hazardous events in the air, sea, land, fire, breakdown of machinery or equipment, wars, conflicts, civil conflicts, attacks, theft, waves, departures, medical or customs regulations. H&L Travel will not be liable for the loss of travel documents, passports, visas this is initially in your hands to keep them safe. In schedule or other causes, H&L Travel shall NOT be liable or responsible for any inconvenience, loss, damage or injury arising in connection with such service, i.e., delays in flight, missed connecting flight. It is your responsibility to make sure you board the plane. H&L Travel shall NOT be responsible for the failure to follow instructions, including but not limited to check-in, boarding and delay, loss of luggage or personal belongings (Medicine, luggage). The airline are responsible to determine exactly what procedure will be followed not H&L Travel. The policy chosen by that carrier shall be based on their procedure and we will not be liable for any changes the airline might or might not make. H&L Travel and its partners will also not be responsible for any person (s) missing and part of the program due to his neglect or delay or absence for any time during the holiday/visit and will not be responsible for any additional expenses for the participant to region the tour such as extra seat, driver etcetera. Moreover, no charges or upgrades in the program chosen will be the privileged after departure as well as NO refund will be given for any services reduced not used. For UMRAH booking a minimum of £500 (non – refundable) deposit per person must be made in order for you to hold a confirmed reservation. For HAJJ a minimum deposit of 50% deposit per person must be made in order for you to hold a confirmed reservation. Full payments must be made for Hajj or Umrah bookings at least one month before departure date. Visas are applied on behalf of the customer. If for any reason visa is not granted by the Ministry e.g. quota allocation, H&L Travel will not be liable for any loss incurred for loss of airline tickets or hotel bookings. All visas will be obtained through H&L Travel subject to the customer providing all necessary documentation at least three weeks prior to travel: which include, Original passport 7 month valid, Completed Saudi Arabian embassy visa form, 2 passport pictures and a current meningitis certificate. The minimum stay in Saudi Arabia is five days. The maximum stay is 14 days. Overstay will result in financial penalties up to a minimum of £500 per person. H&L Travel has the right to take any legal steps to recover any financial loss that may occur.

Cancellation and changes (by airline)

In the event of cancellations or changes to any your flights please communicate directly with your airline. Prices subject to increase without prior notice due to full surcharge and exchange rate changes. H&L Travel does not accept liability for any changes that occur through reasons beyond our control, such as flight cancellations / weather problems etc. Although we attempt to ensure all information in this website is correct and up to date, we offer no guarantee of this. Please contact us to verify details before making any decisions. We will not be responsible for any losses incurred as a result of errors in the website. All fares are subject to seat availability. Deposits will secure the booking until airline time limit but not the fare. You are responsible for checking spellings of names as per passport; H&L Travel will not be liable for spelling mistakes. Visa, transit visa, relevant travel documents & vaccinations required are passengers’ own responsibility. It is a strict condition of your booking that you comply with the above and that all flight details on your ticket are checked. All travellers must have adequate insurance. Tickets once issued are non-changeable and non-refundable. Requests are not guaranteed and subject to airline regulations. Any changes after booking will incur administration fees. Please call up airlines before departure to reconfirm your flight. Please check-in at least 3 hours before departure. If you miss the ‘check-in’ timing H&L Travel are not liable for this. Most credit cards attract 2% surcharge. Amex cards attract 3.5% surcharge.

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